Careers (Contract)

At AsiaPac, we believe in the constant and continuous strive for improvement amidst global changes in technology. We believe in being prepared for any novel shifts in the world of ICT solutions, and always embrace new talents and the potential contributions in knowledge and expertise they can make to our business.

If you are looking for an exciting and trans-formative career in the world of Information and Communications Technology, and enjoy the challenging nature of our work, kindly email your compelling resume with recent photograph to hr@asiapac.com.sg indicating the following details:

  • Current Salary
  • Expected Salary
  • Availability

An attractive remuneration package commensurate with qualifications and experience will be offered to successful candidates. Only qualified applicants will be considered.

Service Desk Support Engineers
Key Responsibilities
  • Provide 1st Level Support to users
  • Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort in order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)]
  • Pro-actively interacts and gathers additional information from customer/users, as required
  • Escalates next level of technical support for incident resolution, as appropriate
  • Monitors the progress and status of all open tickets toward incident resolution ad request fulfilment
  • Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
  • Provision to support Major incident, as required
  • Forms part of Request Fulfilment group specializing on fulfilling certain types of Service Requests (broadly refers to Standard Changes or Pre-Approved Change Request)
  • Responsible to produce breaching and aging reports for tickets logged by Service Desk
  • Contributes and support by identifying any gaps or short comings in the current processes, procedures and services; propose or recommend improvements to bridge these gaps
  • Basic diagnosis and provide support to resolve issues related to M365, Active Directory, Windows Operating System
  • Basic know-how and support on Network issues such as Ping, DNS, Traceroute, Http, SSL
Qualifications & Skills
  • 1-2 Years’ experience required in call centre managed services
  • ITIL Foundation Certification
  • CISCO CCNA Certification
  • Strong Call Handling Skills
  • Familiar with BMC Ticketing System
  • Able to work 24 x 7 shift work in Singapore Office
MIS Support Engineer (Apps)
Key Responsibilities
    MIS Support

  • Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
  • Ensure smooth operations, KPI, and customer satisfaction
  • Work closely with other MIS Staff on technical issues and provide the necessary resolutions during service outage (personnel will include external vendors)
  • Engage in and improve the whole lifecycle of services, ensure that all systems are working at optimal levels and proactively assessing and making recommendations for improvement to System/Service Resiliency
  • Be responsible for handling Level 1/2 platform operations support as well as for achieving the key performance matrices within SLA, as per committed
  • Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
  • Recommend and implement new technology solutions to improve productivity.
  • Management of any services operational interactions with 3rd parties both internal and external

    • Cross Group Collaboration

  • Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA’s and performance indicators set
  • Work closely with cross-functional teams and vendors to identify opportunity to improve services
  • Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances
Qualifications & Skills
  • Degree or equivalent
  • At least 5 years of IT experience
    > At least 3 years of experience in Infra management and operations
    > At least 2 years of EUC Support experience
  • Technical understanding of IT lifecycle management (EUC, DC/Cloud Services)
  • Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
  • Technical hands-on with Windows OS, Servers, Storage and Backup, Network, VMWare, Cloud i.e. O365, BMC Remedy, AWS, Azure, Telephony
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Readiness to demonstrate a proactive attitude
Senior System Engineer (Veeam Backup)
Key Responsibilities
    Technical Delivery

  • Undertake projects related to IT infrastructure (physical and virtual servers, storage, network, on-premises and cloud) i.e., systems provisioning, installations, configurations as well as monitoring and maintenance.
  • Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
  • Provide technical support and advice to users on systems-related issues or queries
  • Perform systems administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

    • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
  • Support Marketing department for all technical demo and Proof Of Concept (POC) requirements
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 2 years of project delivery experience
    > At least 3 years of support experience
  • Design, implement and support infrastructure projects
    > Industry-based experience with experience with data protection technologies
    > Industry based experience in storage, network and/or cloud-based technologies
    > Demonstrated experience with virtualization technologies
    > Ability to work independently in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly
    > Ability to adapt to changes in roles and responsibilities
    > Deep level understanding of Veeam and/or similar technologies
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated project management experience handling multiple projects simultaneously
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • ITIL Certification will be an added advantage.
System Engineer (M365, Exchange, Active Directory)
Key Responsibilities
    Technical Delivery

  • Undertake projects related to IT infrastructure (physical and virtual servers, Microsoft Exchange, Office 365, Azure, Active Directory on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
  • Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
  • Provide technical support and advice to users on systems-related issues or queries
  • Perform systems administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

    • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 3 years of project delivery experience
    > At least 2 years of support experience
  • Design, implement and support infrastructure projects
    > Technical knowledge of on-premises (O365, Exchange 2013/2016) and email infrastructure related areas – Exchange cert renewal, CA Setup
    > Technical knowledge infra stack (AAD, Active Directory migration services 2016/2019, Clustering)
  • Hardware experience
    > IBM, Lenovo, HPE, Dell, Huawei
  • Possess strong problem-solving skills and able to prioritize and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated project management experience handling multiple projects simultaneously
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Added advantages:
    > Powershell scripting
    > ITIL Certification
    > Microsoft 0365/Azure cloud certification
System Engineer (Linux, Unix) – Contract
Key Responsibilities
    Technical Delivery

  • Undertake projects related to IT infrastructure (physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
  • Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
  • Provide technical support and advice to users on systems-related issues or queries
  • Perform systems administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

    • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 2 years of project delivery experience
    > At least 3 years of support experience
  • Design, implement and support infrastructure projects
    > Technical knowledge of on-premises (data centres, virtualization, security) and cloud ecosystems – RedHat Ansible Tower, Ubuntu, CentOS
    > Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, servers
  • Hardware experience
    > IBM Power 7 & 8, Oracle SPARC, X4710
    > Dell R320, R710-720, M620
    > HPE DL360, 380 G7-G9, 560 G9, BL460 G7-G9, XL450 G9, Apollo 4530
    > Huawei RH2288H V3, Lenovo x3650 M-M5, HX5510-5520, SR650
  • Clustering and HA for above Hardware
    > Power HR, Oracle Solaris, Windows, RHEL, HP
  • Technical knowledge Linux and Windows Server Operating Systems
    > Oracle Solaris (LDOM, Zone) 8-11
    > RHEL 5 -8, HPUX 11.31 (Containers, VPAR, IVM)
  • Management
    > Red Hat Insights & Satellite
    > Zabbix | (RHEL) | (Solaris)
    > IBM HMC
    > Knowledge of IT lifecycle management
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated project management experience handling multiple projects simultaneously
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Added advantages:
    > ITIL Certification
    > RHEL Certification
Senior Support Engineer (EUC) – Network
Key Responsibilities
  • Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin
  • Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services
  • Perform administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays.
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

    • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 8 years of experience
    > At least 5 years of EUC support experience
    > At least 3 years of devices implementation/migration/support experience
  • Technical knowledge infra stacks i.e. basic networks, security, printers, desktops/laptops/mobile devices
  • Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
  • Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)
  • Comprehensive knowledge of desktop packaging, distribution and provisioning technologies
  • Comprehensive knowledge of end point security, remediation and imaging
  • Understanding of Cloud – O365 and Device Management tools like Intune, Azure AD, profile setups
  • Basic understanding of network architecture and security, routers, switches, provisioning, firewalls and security
  • Understanding knowledge of network and security
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • ITIL certification will be an added advantage
Support Engineer (EUC) – Network
Key Responsibilities
  • Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin
  • Provide L1 technical support and advice to users on systems-related issues or queries, O365 Services
  • Perform administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays.
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

    • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 3 years of EUC support experience
    > At least 2 years of devices implementation/migration/support experience
  • Technical knowledge infra stacks i.e. basic networks, security, printers, desktops/laptops/mobile devices
  • Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
  • Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)
  • Comprehensive knowledge of desktop packaging, distribution and provisioning technologies
  • Comprehensive knowledge of end point security, remediation and imaging
  • Understanding of Cloud – O365 and Device Management tools like Intune, Azure AD, profile setups
  • Basic understanding of network architecture and security, routers, switches, provisioning, firewalls and security
  • Understanding knowledge of network and security
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • ITIL certification will be an added advantage
Support Engineer (EUC)
Key Responsibilities
  • Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin
  • Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services
  • Perform administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays.
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

    • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 3 years of EUC support experience
    > At least 2 years of devices implementation/migration/support experience
  • Technical knowledge infra stacks i.e. basic networks, security, printers, desktops/laptops/mobile devices
  • Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
  • Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)
  • Comprehensive knowledge of desktop packaging, distribution and provisioning technologies
  • Comprehensive knowledge of end point security, remediation and imaging
  • Understanding of Cloud – O365 and Device Management tools like Intune, Azure AD, profile setups
  • Understanding knowledge of network and security
  • Understanding knowledge of network and security
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • ITIL certification will be an added advantage
System Engineer (IT Managed Services)
Key Responsibilities
    Managed Services

  • Participate in after-hours troubleshooting, upgrades, patching activities
  • Provide technical support on systems-related issues or queries
  • Perform systems administration/maintenance/security advisory and works toward continuous optimization of systems performance
  • Standard system administration duties including server install, hardening, patch management, vulnerability review, Windows problem resolution, log analysis, etc.
  • Provide infrastructure services in all areas needed: storage, operating system, directory services, server virtualization using system backup and restore.
  • Assist with monthly reports, and recommendations for Managed Service Clients
  • Interface with vendors for technical service and issues
  • Stay current with system information, changes, and updates
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of support experience
    > Technical knowledge of on-premises (data centres, virtualization, hyper-converge, data backup, storage management) and cloud ecosystems – VMWare, AWS, Veeam, Netbackup
    > Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
  • Technical knowledge Linux and Windows Server Operating Systems
    > Knowledge of IT lifecycle management
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Possess strong problem-solving skills and able to prioritize and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated ability to work in a fast-paced environment
  • Works effectively both as a team member and independently
  • Added advantages:
    > VCP certification
    > ITIL Certification
    > Microsoft Certification
System Engineer Citrix VDI (IT Managed Services)
Key Responsibilities
    Managed Services

  • Participate in after-hours troubleshooting, upgrades, patching activities
  • Provide technical support on systems-related issues or queries
  • Perform systems administration/maintenance/security advisory and works toward continuous optimization of systems performance
  • Standard system administration duties including server install, hardening, patch management, vulnerability review, Windows problem resolution, log analysis, etc.
  • Provide infrastructure services in all areas needed: storage, operating system, directory services, server virtualization using system backup and restore.
  • Assist with monthly reports, and recommendations for Managed Service Clients
  • Interface with vendors for technical service and issues
  • Stay current with system information, changes, and updates
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of support experience
    > Technical knowledge of Citrix VDI, Citrix Delivery Controller, ISC apps, O365, WSUS
    > Technical knowledge Load Balancer Citrix Application Controller, Citrix Netscaler
  • Technical knowledge Linux and Windows Server Operating Systems
    > Knowledge of IT lifecycle management
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Possess strong problem-solving skills and able to prioritize and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated ability to work in a fast-paced environment
  • Works effectively both as a team member and independently
  • Added advantages:
    > Citrix Certification
    > ITIL Certification
    > VCP Certification