A leading educational institution faced persistent challenges with communication between schools and parents. Reliance on printed letters, emails, and phone calls often resulted in missed or delayed messages, leading to information gaps. Parents had to check multiple channels to stay informed, complicating their engagement with the school.
Consent forms for school activities required physical signatures, which caused delays, lost documents, and sometimes non-responses. Meanwhile, school staff grappled with the heavy administrative load of printing, distributing, collecting, and managing paper records — a process that was both time-consuming and inefficient.
Moreover, the lack of real-time updates hindered timely dissemination of announcements and emergency notifications. These operational inefficiencies raised concerns around data privacy and security as well.
In collaboration with the client’s digital team, AsiaPac co-designed and developed a National Public Communication Portal to centralise communication between schools and parents.
To build a robust system, AsiaPac conducted extensive stakeholder engagement sessions involving representatives from the institution, schools, and parents to ensure the platform met stringent usability and security requirements.
AsiaPac architected a scalable, cloud-native infrastructure coupled with managed security services. The solution incorporated strict compliance with government security policies, including data encryption, access controls, and identity verification via Singpass.
Beyond the initial deployment in Q4 2019, AsiaPac continues to provide comprehensive managed services to maintain platform security, performance, and scalability. The team offers 24/7 support and ongoing optimisation to keep the system future-ready.
