Case Studies
Education
Streamlining Device Lifecycle Management
Streamlining Device Lifecycle Management
The Challenge
Putting people at the centre of digital transformation
A top university in Singapore aimed to modernise its Device Lifecycle Management as part of its Digital Transformation efforts. The University sought to streamline the device procurement process, improve employee satisfaction, and free up internal resources for strategic functions.
In addition, the University wished to transition from a Capex to an Opex model through device leasing, optimising financial management and better managing device costs.
In addition, the University wished to transition from a Capex to an Opex model through device leasing, optimising financial management and better managing device costs.
The Solution
A Simplified Approach to Improve Employee Satisfaction
AsiaPac has proposed a comprehensive Device-as-a-Service (DaaS) solution that encompasses device leasing, an ordering portal, asset management, active/inactive device pool management, loan pool management, device autopilot pre-provisioning, and onsite device deployment.
The solution also supports employee choice, enabling users to select their preferred devices, thereby improving employee satisfaction. The contract covers the entire device lifecycle, including planning, deployment, help desk support, asset retirement, and secure data wiping at the end of the lease.
The solution also supports employee choice, enabling users to select their preferred devices, thereby improving employee satisfaction. The contract covers the entire device lifecycle, including planning, deployment, help desk support, asset retirement, and secure data wiping at the end of the lease.
The Outcomes
The value we delivered for the client
Operational Efficiency
- Streamlined device lifecycle management reduces the administrative burden and IT workload, enabling internal teams to focus on strategic priorities.
- Automation and pre-provisioning (e.g., Autopilot) simplify deployment processes.
Enhanced Employee Experience
- Offering employees the option to choose their devices empowers them and enhances satisfaction by aligning technology with their preferences.
- Onsite deployment ensures a seamless and hassle-free experience for end users.
Cost Optimisation
- The device leasing model facilitates the transition from Capex to Opex, improving cash flow and benefiting from financing advantages.
- Efficient management of asset and loan pools minimises unnecessary expenditure and maximises resource utilisation.
Comprehensive Lifecycle Management
- Full-spectrum management, from deployment to retirement, ensures that devices are consistently monitored and maintained.
- Secure data wiping at the end of the lease mitigates risks related to data breaches.
Scalability, Flexibility, and Security
- The solution supports dynamic scaling of devices to accommodate changing organisational needs.
- Active/inactive device pool management ensures availability for new hires or temporary staffing requirements.
- Data wiping and asset retirement processes meet industry standards, ensuring compliance with data security regulations.
Optimised IT Resource Allocation
- With AsiaPac handling key lifecycle management tasks, internal IT resources can focus on core initiatives such as innovation and digital transformation.
Seamless Device Management & Improved Employee Productivity
- Centralised management of assets ensures better tracking, reduced loss, and timely upgrades or replacements.
- Quick and efficient device deployment ensures minimal downtime, allowing employees to work effectively without interruptions.
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