MIS EUC Engineer (Infrastructure)

Key Responsibilities

MIS Support
• Ensure smooth operations, KPI, and customer satisfaction for EUC Support covering PCs/Laptops, O365 Applications, New Joiner/Leaver, Printer, Office Wifi/LAN, office physical access cards
• Smart hands for server and network operations for the server room and cloud as needed
• Maintain Disaster Recovery Plan and related activities like AD admin, O365 Admin, Backup and Recovery
• Work closely with other MIS Staff on technical issues and provide the necessary resolutions during service outage (personnel will include external vendors)
• Implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
• Recommend and implement new technology solutions to improve productivity
• Management of any services operational interactions with 3rd parties both internal and external

Cross Group Collaboration

• Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA’s and performance indicators set
• Work closely with cross-functional teams and vendors to identify opportunity to improve services
• Work closely with cross-functional teams and vendors to identify opportunity to improve services
• Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances

Qualifications & Skills

• Degree or equivalent
• At least 5 years of IT experience
  > At least 3 years of experience in Infra management and operations
  > At least 2 years of EUC Support experience
• Technical understanding of IT lifecycle management (EUC, Backend Servers, Storage)
• Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
• Technical hands-on with Windows OS, Servers, Storage and Backup, Network, VMWare, Cloud i.e. O365, BMC Remedy, AWS, Azure, Telephony
• Knowledge of IT lifecycle management
• Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Strong communication skills
  > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
  > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Readiness to demonstrate a proactive attitude

Cloud Architect

Key Responsibilities

Cloud Architecture
• Plan, design, implement and support infrastructure solutions. This includes designing the cloud infrastructure and designing the security architecture e.g. data centers, AWS, Azure, Huawei, Alibaba
• Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification, and traditional IT cloud solution design for public cloud projects
• Assist in project delivery from a perspective of architecting, designing and delivering capabilities to the existing environment from infrastructure through to systems and application
• Provide technical support and advice to customers
• Keep abreast and insight of competition, competitive issues and products.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews

Cross Group Collaboration

• Work closely with Sales and Pre-Sales to progress new cloud opportunities i.e. demand analysis, demos, tenders, etc.
• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
• Support Marketing department for all technical demo and Proof Of Concept (POC) requirements

Qualifications & Skills

• Degree or other equivalent
• At least 8 years of IT experience
  > At least 3 years of solution architecture experience
  > At least 5 years of infrastructure implementation/migration/support experience
• Design, implement and support infrastructure projects
  > Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems – AWS, Azure, Huawei, Alibaba
  > Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
  > Technical knowledge Linux and Windows Server Operating Systems
  > Knowledge of IT lifecycle management
  > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Possess strong problem-solving skills and able to prioritize and manage multiple tasks
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Excellent verbal, written communication and interpersonal skills with stakeholders at all levels
• Demonstrate project management experience handling multiple projects simultaneously
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Added advantages
  > Pre-sales experience
  > Application architecture
  > Experience in handling large Enterprise RFQ/RFP and government tender
  > ITIL, AWS/Azure Cloud Certification

IT Technician (Onsite)

Key Responsibilities

• Onsite repair for Notebooks, Personal Computers, Printers and IT related products
• Support end user onsite and remotely to resolve IT related issues
• Assist in Setup of new PCs and Installation of Standard Office Application
• Troubleshooting of Problems Encountered by End Users
• Provides level 1 support for IT needs
• Provide front line support for key field service activities in line with customers’ requirements
• Update service record into database promptly and accurately
• Perform Asset Tagging
• Perform rework on products and deployment when required.
• Assist in answering to customer enquiry and feedback.
• To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times.
• To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Any ad-hoc duties as assigned

Qualifications & Skills

• Diploma in Computer Science
• 3 years of working experience
• Able to Work Independently, Self-motivated and Diligent
• Willing to learn IT skills, Familiar with Windows Environment.
• Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
• Possess Analytical and Problem Solving Abilities
• Written and spoken Language Proficiency in English is essential
• Effective communication skills

IT Technician (Inhouse)

Key Responsibilities

• Perform Technical Helpdesk Support to call in customers for all IT products and services distributed by the company
• Manages IT Hotline for urgent requests and Helpdesk email for requests for support
• Assist in Setup of new PCs and Installation of Standard Office Application
• Troubleshooting of Problems Encountered by End Users
• Provides level 1 support for IT needs
• Provide front line support for key field service activities in line with customers’ requirements
• Update service record into database promptly and accurately
• Perform Asset Tagging
• Perform rework on products and deployment when required.
• Assist in answering to customer enquiry and feedback.
• To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times.
• To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Any ad-hoc duties as assigned

Qualifications & Skills

• Diploma in Computer Science
• 3 years of working experience
• Able to Work Independently, Self-motivated and Diligent
• Willing to learn IT skills, Familiar with Windows Environment.
• Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
• Possess Analytical and Problem Solving Abilities
• Written and spoken Language Proficiency in English is essential
• Effective communication skills

Account Manager / Business Development Executive

Key Responsibilities

• Account Planning & Management
• Service existing accounts and prospect for new customers via cold calls, face-to-face meetings, conferences, marketing and business networking events
• Understand & identify customers’ needs through in-depth account planning and profiling on customers’ requirements
• Work closely with business channel partners, distributors and technical team to deliver technical solutions
• Ensure orders are properly delivered, received and invoiced
• Timely follow-up on customers’ requests and sales deliveries
• Provide regular updates on sales opportunity, pipeline, activities and feedback to the Management
• Achieve and exceed sales revenue and GP target
• Ensure all outstanding payments from clients are collected on time

Qualifications & Skills

• Degree or Diploma with at least 1 year of corporate sales experience in ICT solutions or its related fields
• Sales-driven and self-motivated
• Outgoing & pleasant personality
• Ability to work independently, set priorities, multi-task and meet project timelines

Business Manager (Enterprise Data Centre Systems & Storage)

Key Responsibilities

• Provide strategic direction to sales team to drive sales
• Support sales team to achieve sales & product targets
• Identifies new strategic opportunities for the product and related service
• Achieve both company and vendor’s target
• Develop and implement go-to market plan
• Create and maintain strategic alliances with vendor and channel partners to increase market share
• Negotiate for competitive pricing, better product rebates, more incentives and marketing funds from vendors
• Work closely with channel partners to increase market share
• Manage entire product life cycle from strategic planning to tactical activities
• Manage the product, pricing and promotional strategy
• Set and formulate the appropriate margins for product
• Plan and conduct regular product trainings and updates
• Map the certification training roadmap for sales, presales, delivery and support engineers
• Conduct market research to analyse competitors and understand the product/market trends and dynamics
• Improve company’s branding through product marketing campaigns/webinars
• Organize and manage events & roadshows
• Create marketing materials eg. product brochures, EDM, online portals to facilitate sales
• Track and monitor inventory level
• Provide accurate forecast to both management

Qualifications & Skills

• Diploma/Degree in IT
• 5-8years related working experience in Infocomms industry
• Good interpersonal, communication and presentation skills
• Sales driven, resourceful and self-motivated
• Able to work independently

Logistic Assistant (Delivery)

Key Responsibilities

• Packing of sales orders for deliveries
• Ensure goods are secured before delivery and delivered within schedule
• Ad-hoc warehouse duties, including housekeeping
• Other adhoc duties assigned

Qualifications & Skills

• Minimum GCE O Level or equivalent
• 3 years of related working experience
• Must have class 3 driving license
• Polite and pleasant personality
• Strong coordination skills
• Good excel skills
• Able to communicate in English (written and verbal)

Business Development Manager (Enterprise IT & CSP)

Key Responsibilities

• Provide strategic direction to sales team to drive sales
• Support sales team to achieve sales & assigned vendor product targets
• Identifies new strategic opportunities for the assigned vendor product and related service
• Achieve both company and vendor’s target
• Develop and implement go-to market plans
• Create and maintain strategic alliances with vendor and distribution partners to increase market share
• Negotiate for competitive pricing, better product rebates, more incentives and marketing funds from vendors
• Work closely with distribution partners to increase market share
• Manage entire product life cycle from strategic planning to tactical activities
• Manage the product, pricing and promotional strategy
• Set and formulate the appropriate margins for product
• Plan and conduct regular product trainings and updates
• Map the certification training roadmap for sales, presales, delivery and support engineers
• Conduct market research to analyse competitors and understand the product/market trends and dynamics
• Improve company’s branding through product marketing campaigns/webinars
• Organize and manage events & roadshows
• Ideate marketing materials eg. product brochures, EDM, online portals to facilitate sales with marketing team
• Track and monitor inventory level
• Provide accurate forecast to both management and vendor product cadencing

Qualifications & Skills

• Diploma/Degree in IT
• 3-5years related working experience in Infocom industry with Enterprise IT Product Vendors and/or Cloud Services Providers.
• Good interpersonal, communication and presentation skills
• Sales driven, resourceful and self-motivated
• Able to work independently

Customer Service Manager

Key Responsibilities

• Improve overall customer service experience, constant engagement with customers and facilitate organic growth within Service Centre.
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Mentor and develop inhouse team. Nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Ensure that onsite and inhouse team provide good customer service

Qualifications & Skills

• Minimum Degree or equivalent in Business Administration or related field
• Proven working experience as a Customer Service Manager, at least 3 years.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Experience in IT industry will be advantageous
• Polite and pleasant personality
• Strong coordination skills
• Good excel skills
• Able to communicate in English (written and verbal)

Head of Network & Security

Key Responsibilities

Technical Delivery Support
• In charge of databases, network (VPCs, IPSec VPN, Layer 3 & 4 routing), monitoring (SRE), incident management and security (all layers of the stack, patching, vulnerability scanning, IDS/IPS/SIEM)
• Undertake projects related to cybersecurity systems for on-premises and cloud inclusive of provisioning, installations, configurations as well as monitoring and maintenance.
• Plan, analyse, develop, implement, test and maintain as per requirements for new or existing networks
• Design and architect with Security by Design framework, enabling automated data security controls and built-in security into the infrastructure (on-Prem and cloud networks)
• Provide technical support and advice to users on network-related issues or queries i.e. problem resolution and documentation, troubleshoot problems, escalating to upper-level associates as appropriate
• Keep the overall platform, systems, data and information secure in applying best practices and techniques when it comes to security
• Perform network administration/maintenance and works toward continuous optimization of network performance and overall systems performance
• Deploy, test and maintain security systems such as VPNs, firewalls and email security
• Working closely with the Engineering team to identify needs, weaknesses, risks and build the roadmap to bring the platform to the next level and address them using the latest tools and technologies
• Standby with on-call availability with varied shifts including nights, weekends and holidays to achieve 24/7 level 3 support in case of emergency
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentation

Cross Group Collaboration

• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
• Support sales for all technical demo and Proof of Concept (POC) requirements

Qualifications & Skills

• Degree or other equivalent
• At least 6 years of project delivery experience, 4 years of support experience and 3 years in leadership and management

Technical / Professional Skills

• Technical knowledge of network architecture and security, routers, switches, provisioning
• Strong understanding with technical knowledge of Firewalls, IDS, IPS, SIEM, cloud and on-premise security layers

> Strong understanding with technical knowledge in rules, policies, ports, blocks and VPN technologies
> Deep knowledge of Internet protocols such as DNS, HTTP, SSL, SMTP, TCP, and UDP

• Hands on expertise with networking solutions e.g. Cisco, HP, CheckPoint, Radware, Fortinet or equivalent
  > Technical knowledge of cloud network architectures & Security By Design Framework
  > Exposure to Linux and/or Windows Operating Systems
  > Certifications needed: CCNP, CISA, ITIL, PMP
  Non-Technical/ Soft Skills/ Task- Specific Knowledge
• Strong communication skills
  > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
  > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Strong analytical, problem-solving skills and willingness to investigate complex problems
• Strong strategic thinking skills to handle both the big picture and crucial decisions
• Ability to thrive on a high level of autonomy and responsibility
• Added advantages:
  > Network Security certification
  > Cisco DNA certification
  > Cisco ISE certification
  > Cisco Wireless certification

PMO Lead

Key Responsibilities

• Build, lead and manage the DaaS team, strategic planning, staffing, training and budgeting
• Presales, plan, design, implement, support Device As A Service (DaaS) Lifecycle solutions. This includes designing the devices management (desktops, laptops, tablets, mobile), VDI and associated components to support the platform
• Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification
• Implement from a perspective of architecting, designing and delivering capabilities to ensure successful DaaS implementations and deployments for the customers
• Provide technical support and advice to customers
• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L3 incident management
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentation

Cross Group Collaboration

• Work closely with Sales to progress new DaaS opportunities i.e. demand analysis, demos, tenders, etc.
• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
• Support sales for all technical demo and Proof Of Concept (POC) requirements

Qualifications & Skills

• Degree or other equivalent
• At least 12+ years of experience

> At least 8 years of IT project management experience
> At least 3 years of Infrastructure related projects
> At least 3 years of people management

• Demonstrated project management experience handling multiple projects simultaneously with proven record of successful delivery
• Good knowledge and experience of all stages of the project and programme lifecycle, including development of business cases, mobilisation of projects.
• Proven ability to manage project budgets effectively and experience of financial reporting
• Experience in delivering infrastructure projects (data centres, cloud) will be an advantage.

> Understanding of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems – AWS, Azure, Huawei, Alibaba
> Understanding of the infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
> Knowledge of IT lifecycle management
> Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management

• Ability to successfully manage and coordinate project teams comprising of both technical and business teams
• Ability to lead and coach project managers
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations culture and business model to tailor relevant project management practice
• PMP Certification and Experience in handling large Enterprise RFQ/RFP and government tender are added advantages

Network Security Engineer (Checkpoint)

Key Responsibilities

• Undertake projects related to cybersecurity systems for on-premises and cloud inclusive of provisioning, installations, configurations as well as monitoring and maintenance.
• Design and architect with Security By Design framework, enabling automated data security controls and built-in security into the infrastructure (on-Prem and cloud networks)
• Architect, plan, analyse, develop, implement, test and maintain as per requirements for new or existing networks
• Provide technical support and advice to users on network-related issues or queries i.e. problem resolution and documentation, troubleshoot problems, escalating to upper-level associates as appropriate
• Perform network administration/maintenance and works toward continuous optimization of network performance and overall systems performance
• Standby with on-call availability with varied shifts including nights, weekends and holidays
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentation

Cross Group Collaboration

• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
• Support sales for all technical demo and Proof Of Concept (POC) requirements

Qualifications & Skills

• Degree or other equivalent
• At least 5 years of experience

> At least 3 years in project delivery and 2 years in support

• Hands on expertise with CheckPoint network and Security Solution
• Prefer to have hands on experience with Fortinet, Palo Alto, Trend micro Security Solution, Cisco/Meraki, HPe Aruba, and Radware Network Solutions etc..
• Design, Implement and support networks
• Technical knowledge of network architecture and security, provisioning, firewalls, security. Routers and switches.
• Well versed in rules, policies, ports, blocks and VPN technologies
• Possess problem-solving skills and able to priorities and manage multiple tasks

Strong communication skills

• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Demonstrated project management experience handling multiple projects simultaneously
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Must have Checkpoint Certificate / Experience (CCSA/CCSE)
• Added Advantages:

> CCNP, CISA, CISSP, PCNSE, NSE certification
> SASE experience
> Cyber Security Certificate and Experience

Presales Solution Consultant (EUC)

Key Responsibilities

• Drive pre-sales activities in support of company sales growth and strategy for End User Computing solutions
• Engage the customers the company would like to acquire with the support of the sales/marketing team and vendors to generate and engage these leads to present the company value proposition.
• Engage, Present, Analyse, Propose, Negotiate and Convert qualified prospects into deals
• Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e., solutioning, POC verification, and traditional IT cloud solution design for public cloud projects
• Work with the PMO, project and services delivery team to develop business proposals, scope of work and costing within certain gross margins before presenting to the clients.
• Keep abreast and insight of competition, competitive issues and products.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g., industry compliances, delivery frameworks/playbooks, port-mortem reviews

Cross Group Collaboration

Qualifications & Skills

• Degree or other equivalent
• At least 5 years of IT experience encompassing EUC related solutioning and technologies
• Plan, solution and close opportunities in technology solutions

> Technical knowledge regarding Virtual Desktop Infrastructure (VDI), Mobile Device Management (MDM), for both on-premises and cloud type solution
> Technical knowledge of O365/M365 offerings specifically on Intune and Autopilot
> Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems – AWS, Azure, Huawei, Alibaba
> Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers

• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Strategic Business Acumen, and resilience in sales pursuits
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements
• Added Advantages:

> Previous technical experience as consultant or project/services delivery in Infrastructure and Operations, Cloud and Enterprise Computing projects would be an added advantage
> Experience in handling large Enterprise RFQ/RFP and government tender is an added advantage.
> Certification: VMWare, AWS, Azure, MobileIron, Workspace One, JAMF, Blackberry, Citrix, Xi Frame
> Knowledge of managed services is advantageous
> Knowledge of project management is advantageous
> Knowledge of IT lifecycle management is advantageous
> Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management is advantageous

Presales Solution Consultant (Services)

Key Responsibilities

Solution Sales
• Drive pre-sales activities in support of company sales growth and strategy for service related opportunities specially in the aspects of Managed Services.
• Engage the customers the company would like to acquire with the support of the sales/marketing team and vendors to generate and engage these leads to present the company value proposition.
• Engage, Present, Analyse, Propose, Negotiate and Convert qualified prospects into deals
• Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e., solutioning, POC verification, and traditional IT cloud solution design for public cloud projects
• Work with the PMO, project and services delivery team (including Operation team) to develop business proposals, scope of work and costing within certain gross margins before presenting to the clients.
• Keep abreast and insight of competition, competitive issues and products.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g., industry compliances, delivery frameworks/playbooks, port-mortem reviews

Cross group collaboration

• Work closely with Sales to progress new Managed Services, Cloud and Enterprise Computing opportunities i.e. demand analysis, demos, tenders, etc.
• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications & Skills

• Degree or other equivalent
• At least 8 years of IT experience – with customer reference of Managed Services
  > Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems – AWS, Azure, Huawei, Alibaba
  > Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
  > Knowledge of managed services
  > Knowledge of project management
  > Knowledge of IT lifecycle management
  > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Strategic Business Acumen, and resilience in sales pursuits
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements
• Added Advantages:

> Previous technical experience as consultant or Managed Services delivery in Infrastructure and Operations, Cloud and Enterprise Computing projects would be an added advantage
> Experience in handling large Enterprise RFQ/RFP and government tender is an added advantage.
> Certification: VMWare, AWS, Azure preferred

Sales Deputy Director – Government Sector

Key Responsibilities

• Lead a team of sales professionals.
• Drive revenue growth and market penetration while building a high performance team in a defined sector.
• Accelerate customer adoption.
• Maintain a robust sales pipeline./li>
• To develop and execute against plan and consistently deliver on quarterly revenue targets.
• Manage contract negotiations. Negotiation of price and conclude terms and conditions of agreements to deliver win-win solution for our clients.
• Manage assigned sector by nurturing business relationships with clients, understanding their business needs, and managing the sales process with an understanding of the client’s buying process.
• Develop and cultivate strong relationships with key decision makers in the defined sector and collaborate with partners in the ecosystem of your product or solution e.g. Managed Infrastructure, Cloud solutions, Enterprise Computing and AsiaPac Managed Services.
• Ensure customer satisfaction.
• Cross-organisation collaboration to coordinate pre-sales, professional services, and technical support resources to drive successful ICT enterprise infrastructure, cloud and devices solutions for customers.

Qualifications & Skills

• Experience in technology related management of sales or business development preferred
• Direct field experience in working with government accounts preferred
• Proven track record is an added advantage
• Strong verbal and written communications skills.
• Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment.

Project Manager

Key Responsibilities

• Develop project plans, goals, and budgets; identify resources needed
• Develop schedules and methods for measuring results
• Guide and perform strategic analysis for the project
• Organise and manage all phases of the project to ensure on-time completion and successful deployment of the system
• Assemble and coordinate project team members; assign individual responsibilities
• Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products
• Plan and oversee the preparation and dissemination of project communications.

Qualifications & Skills

• Singapore Citizen or Permanent Resident
• Degree in Computer Science, Information Technology or equivalent
• Professional qualification in IT Project Management
• At least 6 years of experience in implementing major IT systems, at least 2 years of which should be in a project management or project leadership role
• Experience in managing both internal project team and vendors
• Experience in change management for projects with high user impact is an added advantage
• Possess excellent communication skills, written and spoken, with the ability to work and communicate with all levels of staff

System Engineer (Apple)

Key Responsibilities

• Working in conjunction with Apple’s Enterprise and Education team, you will provide high-level technical advice and solution guidance to Customers and Channel partners
• Focused on developing and fostering relationships with key customers, Apple resellers and strategic industry partners, the role requires maintaining superior technical competence and ability to present that knowledge, both formally and informally
• Development of sales plans and proposals in direct consultation with Sales, Channel and the Customers
• Maintain high level competencies in both Apple and Industry wide technologies and be equipped to answer customers and resellers’ enquiries efficiently and effectively
• Working closely with sales staff to assist them in achieving company targets by :

> Preparing and delivering technology updates and solution presentations to customers
> Keeping resellers up to date and motivated to maximise Apple sales opportunities
> Facilitating solution by design and verification process
> Identifying, communicating and exploiting sales opportunities
> Active cultivation of relationships with reseller staff to ensure ongoing skills development and best customer experience
> Maintain links with and encourage the development of a skilled Apple technical community
> Develop and foster relationships with technical staff and decision makers of major customers
> Provide ongoing feedback to the SE, sales and management team on competitive products
> Direct interaction with external customers and industry bodies, be present as required at industry events
> Provide timely reporting as required by management

Qualifications & Skills

• Tertiary qualification or a minimum of 5 years of relevant experience in a Technology role
• At least 5 years of Presales Consultancy experience
• Strong technical skills with iOS and macOS are critical
• Skills in areas of mobile application development, integration and security are highly desirable
• Knowledge of Apple’s hardware and software products are advantages
• Uncompromising desire to assist Apple’s customers and staff
• Strong expertise in all areas of IT with strong technical solving skills
• Excellent verbal and written communication skills and experience in delivering presentations
• Proven self starter who can work without supervision displaying effective time management skills
• A desire to provide mentoring to other SE’s
• Ability to work as part of cross functional teams
• Strong knowledge of business and sales practice
• Other desirable attributes include :

> Certification to Apple Support and Development and Management Certifications
> Knowledge and skills in Mobile Device Management
> Knowledge of products and solutions involving Windows, Unix, Networking, Internet Technologies, and cross platform connectivity
> Mobile application development and iPhone/iOS integration experience

Talent Acquisition Executive

Key Responsibilities

• Work closely with HOD to develop and deliver the resourcing strategy to build talent pools and pipeline for future recruitment needs, including campus recruitments and internship opportunities.
• Perform full-cycle of talent acquisition. i.e. Sourcing, Interviewing, Coordinating hiring process, Offer negotiation, etc.
• Utilize recruiting tools/platforms to get the job done better, faster and more efficiently
• Work closely with Hiring Managers on hiring requirements and improving of hiring process.
• In charge for our Centre of Excellence – recruit trainees
• Constantly engage candidates and ensure a pleasant candidate experience
• Responding to candidate applications within team SLAs
• To track and report of recruitment updates to the Management
• Take part in different HR-related activities, projects and initiatives.
• Assisting of other HR matters as per required.

Qualifications & Skills

• Minimum Bachelor’s Degree or Diploma in any discipline
• Min 3 years’ experience in similar role
• Excellent Analytical and Information Management skills
• Disciplined and able to work independently.
• Knowledge of the web/Internet market space, academic institutions, alumni associations, and other sources of great candidates
• Strong understanding of talent and competency models, recruiting fundamentals, competitive market awareness and online/social media
• Passion to learn and be involved
• Pleasant and courteous attitude, with strong communication skills
• Ability to multi-task in a fast-paced environment
• Meticulous attention to detail
• Proficiency in English

Business Support Executive

Key Responsibilities

• Support daily Sales Operation
• Assist in Purchasing and Invoicing
• Handles customer inquiries
• Arrangement of deliveries
• Other ad-hoc duties assigned

Qualifications & Skills

• Minimum Diploma or equivalent
• 3 years of working experience
• Polite and pleasant personality
• Strong coordination skills
• Good excel skills
• Able to communicate in English (written and verbal)

HR Executive

Key Responsibilities

• Involve in Learning & Development needs of the organisation to elevate the skills and capabilities of our human resources
• Work closely with department leads to conduct training needs analysis to identify, review and close skills or knowledge gaps
• Implement talent development programs with in-house subject matter experts, on-line training platforms and/or external vendors/partners to build a continuous learning culture within the organisation
• Co-ordinate and administer training and development activities, including management of training database and records including the maintenance of updated Technical Certifications/Skills
• Manage all funding related matters with WSG/SSG
• To partner with tertiary institutions on internships/traineeship programmes to inject manpower and attract future talents to the organisation
• To take charge of our Centre of Excellence (COE) – recruit trainees and work with department leads to develop trainees to meet the objectives of the apprenticeship programs under COE
• To implement regular employees dialogue sessions to communicate Management’s commitment in people development and to reinforce Company Culture
• Take part in different HR-related activities, projects and initiatives.
• Assisting of other HR matters as per required.

Qualifications & Skills

• Minimum Bachelor’s Degree or Diploma in any discipline
• Min 3 years’ experience in similar role
• Excellent Analytical and Information Management skills
• Disciplined and able to work independently.
• Knowledge of the web/Internet market space, academic institutions, alumni associations, and other sources of great candidates
• Strong understanding of talent development and competency models, competitive market awareness and online/social media
• Passionate in people development and engagement
• Pleasant and courteous attitude, with strong communication skills
• Ability to multi-task in a fast-paced environment
• Meticulous attention to detail
• Proficiency in English

Consultant, Dynatrace

Key Responsibilities

• Part of the Emerging Technology department providing consulting solutions on APM (Application Performance monitoring)
• Focused on implementing and ensuring successful adoption of AIOps Technologies such as Dynatrace
• Solutions scope may expand to other Application Development technologies and MetaVerse as part of Emerging Technology
• Consult with customers to understand their business and technical goals
• Work closely with sales to lead pre-sales engagement with customers by providing demos and technical due diligence
• Install, configure, and troubleshoot Dynatrace products in Production, Test, and Development environments
• Analyze performance data and assist with performance troubleshooting/tuning of customer applications, architecture, and practices
• Build relationships that support the successful adoption and integration of Dynatrace APM products throughout the application lifecycle
• Provide training/enablement sessions to customers
• Support the Day 2 resources where required
• Serve as subject matter expert on Dynatrace APM techniques and best practices

Qualifications & Skills

• IT or Computer Science related Diploma / Degree
• 5-10 years of experience
• 2+ years of experience in any monitoring solutions such as Dynatrace, Datadog, AppDynamics, Splunk, or similar monitoring applications
• Basic knowledge of Unix and Windows platforms
• Understanding of code- and container-level performance tuning, CI/CD process, troubleshooting, and architecture best practices in multi-tier container and cloud-based applications
• Inherent and proven problem-solving nature, with an engaged, self-motivated, can-do attitude
• Demonstrated experience with data visualization via charts and dashboards, including appropriate use of granular and aggregate data
• Excellent presentation skills and an ability to adapt to the audience “on the fly”
• Excellent verbal and written communication skills and attention to detail
• Excitement and eagerness to learn new technologies
• Dynatrace Associate or Professional certified
• Programming experience in an enterprise application development environment is an advantage. This is not a developer position, but knowledge in enterprise application development is desirable.

Consultant, RPA

Key Responsibilities

• Focused on presales engagements, process discovery workshops activities with customers
• Work closely with sales to provide demos and technical due diligence in the pre-sales cycle.
• Evaluate customer processes and make recommendations about their potential and suitability for RPA and work effort estimation
• Designing and implementing end to end automation process solutions that meets customer requirements using RPA products such as Automation Anywhere, UiPath
• Provide training over the web or in-person to customer and mentor teammates
• Maintain a current and thorough understanding of Automation Anywhere products and services.

Qualifications & Skills

• IT or Computer Science related Diploma / Degree
• Experience with one or more RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism)
• Experience presales, solutioning and implementing automated RPA processes or suitable wider development experience.
• Proficient in implementing Automation Anywhere or UiPath RPA solutions
• Master certification in Automation Anywhere RPA or UiPath Advance Certified RPA Developer
• At least 3 to 5 years of professional experience in programming (including scripting /coding), SQL and relational databases, and application development
• Experience with .NET 3.5 and higher Framework (C#, ASP.NET, ADO.NET, Entity Framework or Hibernate)/Java Development/PHP Development
• Experience with HTML, JavaScript, CSS, Bootstrap, Ajax, Jquery, XML
• Should have knowledge or working experience with database like SQL Server, MySQL
• Experience with SDLC process; Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes
• Excellent working knowledge of Microsoft Office packages including Word, PowerPoint, Visio and Excel.
• Having good command on Web Design Patterns
• Good knowledge of various Data Structures and Optimization techniques.
• Strong Problem-Solving and Analytical Skills
• Highly motivated and resilient and able to adapt to change

RPA Senior Developer

Key Responsibilities

• Focused on designing and implementing end to end automation process solutions that meets customer requirements using RPA products such as Automation Anywhere, UiPath
• Evaluate customer processes and make recommendations about their potential and suitability for RPA and work effort estimation
• Work closely with sales to provide demos and technical due diligence in the pre-sales cycle.
• Design and develop RPA process solutions in accordance with standard design principles and conventions and development best practice.
• Provide training over the web or in-person to customer and mentor teammates
• Provide post-support of implemented RPA processes
• Maintain a current and thorough understanding of Automation Anywhere products and services.

Qualifications & Skills

• Experience with one or more RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism)
• Experience developing and implementing automated RPA processes or suitable wider development experience.
• Experience presales, solutioning and implementing automated RPA processes or suitable wider development experience.
• At least 3 to 5 years of professional experience in programming (including scripting /coding), SQL and relational databases, and application development
• Experience with .NET 3.5 and higher Framework (C#, ASP.NET, ADO.NET, Entity Framework or Hibernate)/Java Development/PHP Development
• Experience with HTML, JavaScript, CSS, Bootstrap, Ajax, Jquery, XML
• Should have knowledge or working experience with database like SQL Server, MySQL
• Experience with SDLC process; Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes
• Excellent working knowledge of Microsoft Office packages including Word, PowerPoint, Visio and Excel.
• Having good command on Web Design Patterns
• Good knowledge of various Data Structures and Optimization techniques.
• Strong Problem-Solving and Analytical Skills
• Highly motivated and resilient and able to adapt to change

Network Engineer

Key Responsibilities

• Undertake projects related to network and security systems inclusive of provisioning, installations, configurations as well as monitoring and maintenance.
• Architect, plan, analyse, develop, implement, test and maintain as per requirements for new or existing networks
• Design and architect with Security By Design framework, enabling automated data security controls and built-in security into the infrastructure (on-Prem and cloud networks)
• Provide technical support and advice to users on network-related issues or queries i.e. problem resolution and documentation, troubleshoot problems, escalating to upper-level associates as appropriate
• Perform network administration/maintenance and works toward continuous optimization of network performance and overall systems performance
• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L3 incident management
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentation
• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
• Support sales for all technical demo and Proof Of Concept (POC) requirements

Qualifications & Skills

• Degree or other equivalent
• At least 5 years of experience

> At least 2 years of project delivery experience
> At least 3 years of support experience

• Design, Implement and support networks
• Technical knowledge of network architecture and security, routers, switches, provisioning, firewalls and security
• Well versed in rules, policies, ports, blocks and VPN technologies
• Hands on expertise with networking solutions e.g. Cisco/Meraki, HP, CheckPoint, Radware, Fortinet or equivalent
• Possess problem-solving skills and able to prioritise and manage multiple tasks
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Demonstrated project management experience handling multiple projects simultaneously
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Added advantages:

> Pre-sales experience
> CCNP, CISA certification
> SASE experience

Deployment Tech Engineer

Key Responsibilities

• Assist in Setup of new PCs and Installation of Standard Office Application
• Troubleshooting of Problems Encountered by End Users
• Provides level 1 support for IT needs.
• Provide front line support for key field service activities in line with customers’ requirements.
• Update service record into database promptly and accurately.
• Perform Asset Tagging
• Perform rework on products and deployment when required.
• Assist in answering to customer enquiry and feedback
• To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times
• To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Any ad-hoc duties as assigned.

Qualifications & Skills

• Minimum qualification: Nitec in Infocomm or similar
• Able to Work Independently, Self-motivated and Diligent
• Willing to learn IT skills, Familiar with Windows Environment.
• Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
• Possess Analytical and Problem Solving Abilities
• Written and spoken Language Proficiency in English is essential
• Effective communication skills